PRIVACY POLICY

Who We Are

Granite & Cabinet Center ("we," "us," or "our") operates granitecenterva.com and provides cabinetry, countertop, fabrication, installation, and related installation services. This Privacy Policy explains how we collect, use, disclose, and protect personal information in connection with our website, inquiries, orders, payments, and customer communications.

Information We Collect

Depending on how you interact with us, we may collect your name, email address, phone number, project address, service interests, project measurements or photos you submit, quote requests, purchase and scheduling details, correspondence, and transaction records. Depending on the technologies actually enabled on our website, our website and related providers may collect IP address, device and browser information, approximate location derived from an IP address, page visits, referral information, cookies, and similar online usage data. Please do not include sensitive personal or payment-card information in a general contact form.

How We Collect Information

We receive information when you submit an inquiry or estimate form, call or email us, visit the showroom, purchase products, or coordinate installation. Website analytics and third-party embedded forms may also collect technical information. The live website links to a hosted payment service and uses or references services such as Google Analytics/Google Tag Manager and a third-party quote form; the active configurations should be verified prior to publishing this policy.

Why We Use Information

We use information to answer inquiries, prepare quotes, schedule measurements, manage orders and projects, process or confirm payments, provide customer support, address disputes or warranties, maintain business records, improve website performance, detect abuse, and meet legal obligations. We may send promotional communications where permitted, and you may opt out of marketing emails using an unsubscribe link or by contacting us. Operational messages about an active request or transaction may continue as permitted by law.

Sharing and Service Providers

We may share information with service providers that support website hosting, analytics, form submission, payment processing, communications, delivery, fabrication, and installation, solely as reasonably needed for these purposes and subject to applicable law. We may disclose information when required by legal process or to protect legal rights. If we engage in practices that constitute a "sale" of personal data or targeted advertising under an applicable privacy law, we will provide any legally required disclosures and choices. We do not assume such practices without reviewing our actual analytics and advertising configuration.

Cookies and Analytics

Cookies and similar technologies may be used for site functionality, performance, security, and measurement. Browser settings may allow you to block or delete cookies, although doing so can affect website functionality. Where required by applicable law, we will honor relevant consent or opt-out requirements. Third-party providers may handle information according to their own privacy notices.

Data Retention and Security

We retain personal information for as long as reasonably necessary to fulfill the purposes described above, meet recordkeeping and warranty obligations, resolve disputes, and comply with applicable law. We use reasonable administrative, technical, and organizational safeguards suited to the information we handle. No Internet transmission or system can be guaranteed completely secure.

Your Privacy Choices and Rights

You may contact us to request access to, correction of, or deletion of information, or to ask about marketing preferences. We will evaluate requests and respond as required by the laws that apply to the relevant person and processing activity. The Virginia Consumer Data Protection Act applies only to businesses meeting specified statutory thresholds; if it applies to us, we will provide the rights, opt-out mechanisms, appeal procedure, and other notices it requires. We will not claim that every statutory right applies in all circumstances.

Children and External Sites

Our website is intended for a general audience, not directed to children under 13. We do not knowingly seek personal information from children under 13 through our website. Links and embedded tools operated by third parties have their own privacy terms and security practices; please review them before providing information.

Updates and Contact

We may update this policy to reflect changes in our services, technology, or legal requirements. We will post an updated effective date. Questions and privacy requests may be sent to info@granitecenterva.com, or by calling 703-956-9470. Mailing/showroom address: Granite & Cabinet Center, 22446 Davis Drive, Suites 109 & 127, Sterling, VA 20164.